TRAMA

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TRAMA le Juin 06, 2023

The custom code actions in a workflow needs naming or description possibility

I use a lot of custom codes in my workflows. I would love to have an opportunity to name my custom code actions and/or give them a description. Now the custom code is shown in the workflow like this: the custom code is written twice. Now I h Lire la suite

Répondre Idée Workflows

2 Mentions J'aime

2 Réponses

EP13 le Janvier 18, 2023

Create new conversation on open status when a reply is received on a closed ticket

Hi, I would like to avoid customers contacting us back simply by replying to the same ticket/conversation if the issue we need to fix is a different one. Right now we have a workflow which will move to closed all tickets/conversation whi Lire la suite

Répondre Idée Conversations

32 Mentions J'aime

7 Réponses

TRAMA

Membre

Mai 31, 2023

Any update on this?

hubspotter594 le Avril 01, 2021

App integration for registrant/attendee lists from Microsoft Teams

I know the HubSpot dev guys are already in Beta for adding Microsoft Teams links to HubSpot emails and setting notifications - this is a separate request. Microsoft Teams have recently started allowing the download of attendee lists and I understan Lire la suite

Répondre Idée Meetings

141 Mentions J'aime

55 Réponses

TRAMA

Membre

Mai 25, 2023

Any update on this?

EP13 le Janvier 18, 2023

Create new conversation on open status when a reply is received on a closed ticket

Répondre Idée Conversations

32 Mentions J'aime

7 Réponses

TRAMA

Membre

Mai 31, 2023

Any update on this?

Benjamin_ le Janvier 08, 2020

Split Tickets in separate Tickets

Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Lire la suite

Répondre Idée Tickets

176 Mentions J'aime

45 Réponses

TRAMA

Membre

Septembre 07, 2022

Ticket splitting could be a nice feature for the tickets that have two or more separate things in them. But for those closed and old tickets... I th...Lire la suite

TRAMA le Mai 05, 2022

Possibility to make a customer portal for each ticket pipeline

Now we have this cool Customer Portal, thanks for it, but there is only one settings for its access, visibility and permissions. We have several ticket pipelines for different customergroups and needs. Could there be individual ticket filter and acc Lire la suite

Répondre Idée Tickets

11 Mentions J'aime

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