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TRAMA
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Member since ‎Oct 21, 2021
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  • Upvotes Given
    25
  • Upvotes Received
    7
  • Ideas
    1

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Tiina Rämä

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EP13 on January 18, 2023
Hi, I would like to avoid customers contacting us back simply by replying to the same ticket/conversation if the issue we need to fix is a different one. Right now we have a workflow which will move to closed all tickets/conversation whi read more
23 upvotes
6 Replies
Member
March 21, 2023
+1
Benjamin_ on January 08, 2020
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
120 upvotes
36 Replies
Member
September 06, 2022
Ticket splitting could be a nice feature for the tickets that have two or more separate things in them. But for those closed and old tickets... I th...read more
TRAMA on May 05, 2022
Now we have this cool Customer Portal, thanks for it, but there is only one settings for its access, visibility and permissions. We have several ticket pipelines for different customergroups and needs. Could there be individual ticket filter and acc read more
7 upvotes
0 Reply
jennysowyrda on February 04, 2022
In an effort to keep our content up to date and easy to find, archiving outdated content is part of our ongoing moderation efforts. If you are looking for a specific piece of content that has been archived, please search for your topic again to fin read more
16 upvotes
1 Reply
Member
April 19, 2022
Removed
Rianne on March 08, 2019
Within our organization we use Microsoft Teams for all meetings. When people book a meeting through the Meeting tool with someone, we now have to manually send out an additional Microsoft Teams meeting. We would like to these meeting tool invites to read more
722 upvotes
403 Replies
Member
January 27, 2022
Votes for webinar integration!
hubspotter594 on April 01, 2021
I know the HubSpot dev guys are already in Beta for adding Microsoft Teams links to HubSpot emails and setting notifications - this is a separate request. Microsoft Teams have recently started allowing the download of attendee lists and I understan read more
71 upvotes
29 Replies
Member
January 27, 2022
+1 We need this Teams Webinar integration.
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