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JaneLee
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Member since ‎Oct 20, 2021
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Janelle Garcia

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Viddy on March 03, 2022
re-order the name of connected inboxes
hi team, posting this idea on behalf of my customer: they currently have multiple Conversations inboxes set up, and would like to be able to choose the order in which they display in the Conversations Inbox. I.e. they would like to b read more
Reply Idea Conversations
16 upvotes
3 Replies
JaneLee
Member
August 09, 2022
It would be great to have the option to sort your inboxes alphabetically, or by preferred individual view if you manage specific inboxes. The only wa...read more
Sean_AGI on July 10, 2018
Clearing ChatBot Conversation History
I would like the chatbot to clear its conversation history (in customer view, NOT in the CRM). When a customer finishes a conversation with a bot, then launches the chat again later the chat starts where the customer left off (even though I have the read more
Reply Idea Conversations
70 upvotes
22 Replies
JaneLee
Member
December 20, 2021
+++ Our clients cannot restart with a new chat bot and are getting the same bot responses. This will be very helpful to avoid client frustration when...read more
JaneLee on October 21, 2021
Add Snippets & Templates to folder you are currently viewing
When creating a Snippet/Template, it would be great to add that to the folder you are currently viewing. As of now, you have to remember to select which folder you want your new Snippet/Template to fall under. This would allow for easiser pl read more
Reply Idea Snippets & Templates
1 upvote
0 Reply
JaneLee on October 20, 2021
Chatbots, specify which FAQ pages are displayed by category
This is for Chatbots on different websites/pages to specify what FAQ article from the Knowledge Base would be most helpful for the page clients are viewing. Suggesting to specifcy articles on a website by using the Category section. There are a l read more
Reply Idea Knowledge Base
9 upvotes
0 Reply
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