Member since ‎Oct 20, 2021
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Janelle Garcia

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Viddy on March 02, 2022
hi team, posting this idea on behalf of my customer: they currently have multiple Conversations inboxes set up, and would like to be able to choose the order in which they display in the Conversations Inbox. I.e. they would like to b read more
3 Replies
September 16, 2022
We are able to sort tickets pipeline, we need to be able to do the same with our inboxes to place the most frequently used at the top. Thank you
Sean_AGI on July 10, 2018
I would like the chatbot to clear its conversation history (in customer view, NOT in the CRM). When a customer finishes a conversation with a bot, then launches the chat again later the chat starts where the customer left off (even though I have the read more
21 Replies
August 04, 2022
Yes, I actually find it quite strange that this is not already how the system works. I don't know many websites which hold onto my chat history. more
JaneLee on October 21, 2021
When creating a Snippet/Template, it would be great to add that to the folder you are currently viewing. As of now, you have to remember to select which folder you want your new Snippet/Template to fall under. This would allow for easiser pl read more
JaneLee on October 20, 2021
This is for Chatbots on different websites/pages to specify what FAQ article from the Knowledge Base would be most helpful for the page clients are viewing. Suggesting to specifcy articles on a website by using the Category section. There are a l read more
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