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LKohnert
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Member since ‎Oct 20, 2021
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Louis Kohnert

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nina on March 10, 2017
Auto Rotate, ability to mark user as on vacation or sick to remove/skip them in workflow
We have a pretty big sales team and we require them to respond to leads quickly to them being received. If a lead sits without a response for more than 15 minutes we are not doing our work the way we would like. We use a handful of workflows to dist read more
Reply Idea Workflows
207 upvotes
94 Replies
LKohnert
Member
August 12, 2022
It would also be beneficial if an admin could also automatically assign the tickets or conversations from an absent team member. For example, if a te...read more
LKohnert on May 27, 2022
Reach the inbox of any related conversation from inside ticket view.
When I'm in ticket view, I'd like to be able to go to any conversation in the inbox view. Right now I only see a maximum of five conversations in the sidebar in the ticket view and there is also no button to expand to see more than five. Als read more
Reply Idea Tickets
0 upvote
0 Reply
LKohnert on May 13, 2022
Customer message keeps sliding down if they write to us multiple times.
We always process the oldest cases first in the inbox (order: oldest first). Depending on how many tickets we have to process, customers may have to wait 1-2 days for an answer from us. If a customer is impatient and writes to us several times, thei read more
Reply Idea Conversations
2 upvotes
0 Reply
Kidomu on March 09, 2022
Separate email threads on tickets all re-opening
Currently, when tickets are re-opened based on an email reply from a contact, all threads on the ticket re-open if they are conversations in the conversations inbox. Suggestion: When a ticket is re-opened based on an email reply, re-open only read more
Reply Idea Conversations
6 upvotes
2 Replies
LKohnert
Member
March 10, 2022
This would be very helpful for us. Currently, when a customer answers to a Conversation on a closed ticket, it could happen that 30+ Conversations a...read more
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