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LKohnert
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Member since ‎Oct 20, 2021
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Louis Kohnert

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nina on March 10, 2017
We have a pretty big sales team and we require them to respond to leads quickly to them being received. If a lead sits without a response for more than 15 minutes we are not doing our work the way we would like. We use a handful of workflows to dist read more
188 upvotes
84 Replies
Member
August 12, 2022
It would also be beneficial if an admin could also automatically assign the tickets or conversations from an absent team member. For example, if a te...read more
LKohnert on May 27, 2022
When I'm in ticket view, I'd like to be able to go to any conversation in the inbox view. Right now I only see a maximum of five conversations in the sidebar in the ticket view and there is also no button to expand to see more than five. Als read more
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LKohnert on May 13, 2022
We always process the oldest cases first in the inbox (order: oldest first). Depending on how many tickets we have to process, customers may have to wait 1-2 days for an answer from us. If a customer is impatient and writes to us several times, thei read more
2 upvotes
0 Reply
Kidomu on March 09, 2022
Currently, when tickets are re-opened based on an email reply from a contact, all threads on the ticket re-open if they are conversations in the conversations inbox. Suggestion: When a ticket is re-opened based on an email reply, re-open only read more
6 upvotes
2 Replies
Member
March 10, 2022
This would be very helpful for us. Currently, when a customer answers to a Conversation on a closed ticket, it could happen that 30+ Conversations a...read more
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