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JoshBodine
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Member since ‎Oct 1, 2021
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Activity

JoshBodine
Participant
December 20, 2023
Reply to Internal Notifications by Team assignments
Agreed, the way additional team members work is mostly useless when it only recognizes main/primary users in the group.
JoshBodine
Participant
August 14, 2023
Reply to Time to Close and Time to First Reply Taking Business Hours into Account
While the SLA metric itself takes into account the defined "working" hours on whether it was on time, late, overdue, etc., the calculation on the Tim...read more
JoshBodine
Participant
August 06, 2023
Reply to Allow Service Hub SLA to be set against business and non-holiday days/hours
While it does account for "working" or business hours, to my knowledge it does not have the ability to specify a list of holidays in the SLA.
JoshBodine
Participant
June 29, 2023
Reply to threadId in Inbox and messages API
Jaycee, Once I get the Message ID from a thread, is there any way yet to associate that message to a deal? I tried using the Associations API, bu...read more
JoshBodine
Participant
April 18, 2023
Reply to Please align Notes and Comments to show up in booth conversations and Activity
Agreed. This is the only feature holding me back from using the Inbox/Conversations rather than a Ticket record directly. As it stands, you can ...read more
JoshBodine
Participant
April 18, 2023
Reply to Include Conversation Comments on Customer Records
Agreed. This is the only feature holding me back from using the Inbox/Conversations rather than the Ticket record directly. As it stands, you ca...read more
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