Profile

JoshBodine
Participant
Member since ‎Oct 1, 2021
Message
  • solutions
    0
  • Replies
    1
  • Upvotes Given
    78
  • Upvotes Received
    0
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Josh Bodine

This user hasn't created a bio yet. Edit your own profile here!

Activity

tbernier on May 13, 2020
Internal Notifications by Team assignments
I've created numerous workflows to send internal user communications of certain activities on Deals and Tickets. I wanted to have these notifications sent to members of Teams, but have now learned that only those assigned to a team as their Primary read more
Reply Idea Workflows
14 upvotes
7 Replies
JoshBodine
Participant
December 20, 2023
Agreed, the way additional team members work is mostly useless when it only recognizes main/primary users in the group.
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
360 upvotes
96 Replies
JoshBodine
Participant
August 14, 2023
While the SLA metric itself takes into account the defined "working" hours on whether it was on time, late, overdue, etc., the calculation on the Tim...read more
holloboles on June 10, 2020
Allow Service Hub SLA to be set against business and non-holiday days/hours
I'd like the ability to set an SLA in Service Hub (and even globally) such that only hours when people are actually working are counted against it. For example, if you have a company goal of tickets being responded to within one business day, it mak read more
Reply Idea Dashboards & Reports
41 upvotes
6 Replies
JoshBodine
Participant
August 06, 2023
While it does account for "working" or business hours, to my knowledge it does not have the ability to specify a list of holidays in the SLA.
Solved
TraceTheStar on August 11, 2022
threadId in Inbox and messages API
Hi, fellow Developers. I need to export all the messages inside my Inbox threads and since I don't see any quick button for exporting, I assume that we don't have this feature in the normal hubspot menu. So as a result, after scouring the intern read more
Reply Discussion Professional
0 upvote
3 Replies
JoshBodine
Participant
June 29, 2023
Jaycee, Once I get the Message ID from a thread, is there any way yet to associate that message to a deal? I tried using the Associations API, bu...read more
PAlessiKrarup on April 07, 2023
Please align Notes and Comments to show up in booth conversations and Activity
When I create a comment within a conversation I expect this comment to be visible in the activity feed but it isn't available! Please make comments visible in activity view. Additionally make notes show up in the conversation just like a comment read more
Reply Idea Activity Feed Conversations
2 upvotes
1 Reply
JoshBodine
Participant
April 18, 2023
Agreed. This is the only feature holding me back from using the Inbox/Conversations rather than a Ticket record directly. As it stands, you can ...read more
atol_kelly on December 12, 2021
Include Conversation Comments on Customer Records
Our team record a lot of valuable information in the comments section of our 'conversations', which is not visible in the customer profiles. Sadly, once the conversation is closed, this information is lost for future reference without having to dig read more
Reply Idea Conversations
6 upvotes
2 Replies
JoshBodine
Participant
April 18, 2023
Agreed. This is the only feature holding me back from using the Inbox/Conversations rather than the Ticket record directly. As it stands, you ca...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.