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JDerwort
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Member since ‎Sep 30, 2021
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Joey Derwort

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KOsorio9 on October 05, 2022
Customize subject from Form Submission Notification Email
Would be great if a dropdown menu in the form could change the subject line for case management purposes.
Reply Idea Professional
5 upvotes
1 Reply
JDerwort
Member
March 06, 2023
So far I haven't found a solution with a dropdown menu. But you can insert a ticket property in form that you are creating. And what the customer fi...read more
JoJohanna on June 02, 2020
Analyzing Snippets
It would be very helpful to be able to analyze the use and the response rate to Snippets (that contain a link for example).
Reply Idea Snippets & Templates
152 upvotes
45 Replies
JDerwort
Member
April 13, 2022
Yes please, we also really need to measure and track our snippet use! I like to analyze how efficient my team members work. Which snippets they use o...read more
Pastor on October 31, 2018
Mark conversations as read / unread
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful read more
Reply Idea Conversations
167 upvotes
81 Replies
JDerwort
Member
January 10, 2022
Like everyone else, I'm also very surprised that this isn't a feature yet after three years the idea has been brought up. Like TSpooren, we've also c...read more
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