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CecileMJ
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Membre depuis ‎sept. 29, 2021
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  • Réponses
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  • Mentions J'aime ajoutées
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  • Mentions J'aime obtenues
    5
  • Idées
    1

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CecileMJ le Octobre 19, 2021
There isn't a way to translate a single chatflow currently, as we need to build chatflows in different languages and displaying the chatflow on the different languages. I would like the exact same chatbots but in different languages with a tra Lire la suite
2 Mentions J'aime
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Résolues
CecileMJ le Octobre 11, 2021
Hi guys, I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible? How are they ranked? alphabetically or last written is up the list?
1 Mention J'aime
3 Réponses
Contributeur
Octobre 12, 2021
I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc
Résolues
CecileMJ le Octobre 11, 2021
Hi guys, I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible? How are they ranked? alphabetically or last written is up the list?
1 Mention J'aime
3 Réponses
Contributeur
Octobre 12, 2021
I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc
Résolues
CecileMJ le Octobre 01, 2021
Hi guys, Is there a way to customize a report to calculate the first time resolution of my tickets? This report does not exist by default and I seem to be unable to build it. The total number of customers who’s query or problem was resolved a Lire la suite
1 Mention J'aime
4 Réponses
Contributeur
Octobre 08, 2021
it works if I write Number of times contacted = 2 as I think that it counts ALL interactions including customers'mails
Résolues
CecileMJ le Octobre 07, 2021
Hi guys, I would like to add CSAT surveys within the very resolution mail and not send a mail after the resolution mail has been closed. I was thinking of an embedded code within the signature for example. Is that possible? Is this a feature you a Lire la suite
0 Mention J'aime
6 Réponses
Contributeur
Octobre 08, 2021
Thanks Stjepan but, in my case, I don't have the option to create CTAs with my plan. I have the Hubspot for startups plan and I am looking for an alte...Lire la suite
Résolues
CecileMJ le Octobre 07, 2021
Hi guys, I would like to add CSAT surveys within the very resolution mail and not send a mail after the resolution mail has been closed. I was thinking of an embedded code within the signature for example. Is that possible? Is this a feature you a Lire la suite
0 Mention J'aime
6 Réponses
Contributeur
Octobre 08, 2021
Thanks Stjepan but, in my case, I don't have the option to create CTAs with my plan. I have the Hubspot for startups plan and I am looking for an alte...Lire la suite
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