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CecileMJ
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Member since ‎Sep 29, 2021
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CecileMJ on October 19, 2021
There isn't a way to translate a single chatflow currently, as we need to build chatflows in different languages and displaying the chatflow on the different languages. I would like the exact same chatbots but in different languages with a tra read more
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CecileMJ on October 15, 2021
Hi guys, I'd like to delete an action from a chatflow and not delete the action completely from my action pool. Is this possible? see screenshot
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1 Reply
Solved
CecileMJ on October 11, 2021
Hi guys, I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible? How are they ranked? alphabetically or last written is up the list?
0 upvote
3 Replies
Contributor
October 12, 2021
I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc
Solved
CecileMJ on October 11, 2021
Hi guys, I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible? How are they ranked? alphabetically or last written is up the list?
0 upvote
3 Replies
Contributor
October 12, 2021
I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc
Solved
CecileMJ on October 01, 2021
Hi guys, Is there a way to customize a report to calculate the first time resolution of my tickets? This report does not exist by default and I seem to be unable to build it. The total number of customers who’s query or problem was resolved a read more
1 upvote
4 Replies
Contributor
October 08, 2021
it works if I write Number of times contacted = 2 as I think that it counts ALL interactions including customers'mails
Solved
CecileMJ on October 07, 2021
Hi guys, I would like to add CSAT surveys within the very resolution mail and not send a mail after the resolution mail has been closed. I was thinking of an embedded code within the signature for example. Is that possible? Is this a feature you a read more
0 upvote
4 Replies
Contributor
October 08, 2021
Thanks Stjepan but, in my case, I don't have the option to create CTAs with my plan. I have the Hubspot for startups plan and I am looking for an alte...read more
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