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santiagoBiller
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Member since ‎Dec 4, 2017
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Santiago Israel

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williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
147 upvotes
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August 31, 2021
We really need this. Knowing which are the most frequent issues our clients face is key for improving our processes and product.
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