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PSoucek
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Member since ‎Sep 13, 2021
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Paul Soucek

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BZimmermann on February 07, 2023
Availability management for tickets
Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team read more
Reply Discussion How-To Service Tickets
4 upvotes
5 Replies
PSoucek
Participant
July 29, 2024
This question was originally posted over 7 years ago... You would think HubSpot would integrate this very basic functionality without requiring users...read more
nina on March 10, 2017
Auto Rotate, ability to mark user as on vacation or sick to remove/skip them in workflow
We have a pretty big sales team and we require them to respond to leads quickly to them being received. If a lead sits without a response for more than 15 minutes we are not doing our work the way we would like. We use a handful of workflows to dist read more
Reply Idea Workflows
207 upvotes
94 Replies
PSoucek
Participant
June 18, 2024
Here's the solution HubSpot needs to add, very simple: When a workflow has a "Rotate record to Owner" step, it simply needs to add a checkbox or ...read more
nina on March 10, 2017
Auto Rotate, ability to mark user as on vacation or sick to remove/skip them in workflow
We have a pretty big sales team and we require them to respond to leads quickly to them being received. If a lead sits without a response for more than 15 minutes we are not doing our work the way we would like. We use a handful of workflows to dist read more
Reply Idea Workflows
207 upvotes
94 Replies
PSoucek
Participant
June 18, 2024
Here's the solution HubSpot needs to add, very simple: When a workflow has a "Rotate record to Owner" step, it simply needs to add a checkbox or ...read more
nina on March 10, 2017
Auto Rotate, ability to mark user as on vacation or sick to remove/skip them in workflow
We have a pretty big sales team and we require them to respond to leads quickly to them being received. If a lead sits without a response for more than 15 minutes we are not doing our work the way we would like. We use a handful of workflows to dist read more
Reply Idea Workflows
207 upvotes
94 Replies
PSoucek
Participant
June 18, 2024
Here's the solution HubSpot needs to add, very simple: When a workflow has a "Rotate record to Owner" step, it simply needs to add a checkbox or ...read more
nina on March 10, 2017
Auto Rotate, ability to mark user as on vacation or sick to remove/skip them in workflow
We have a pretty big sales team and we require them to respond to leads quickly to them being received. If a lead sits without a response for more than 15 minutes we are not doing our work the way we would like. We use a handful of workflows to dist read more
Reply Idea Workflows
207 upvotes
94 Replies
PSoucek
Participant
June 18, 2024
Here's the solution HubSpot needs to add, very simple: When a workflow has a "Rotate record to Owner" step, it simply needs to add a checkbox or ...read more
nina on March 10, 2017
Auto Rotate, ability to mark user as on vacation or sick to remove/skip them in workflow
We have a pretty big sales team and we require them to respond to leads quickly to them being received. If a lead sits without a response for more than 15 minutes we are not doing our work the way we would like. We use a handful of workflows to dist read more
Reply Idea Workflows
207 upvotes
94 Replies
PSoucek
Participant
June 18, 2024
Here's the solution HubSpot needs to add, very simple: When a workflow has a "Rotate record to Owner" step, it simply needs to add a checkbox or ...read more
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