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TSpooren
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JoanneTapping on Setembro 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro Leia mais
Responder Idéia Tickets
228 avaliações positivas
74 Respostas
TSpooren
Membro
Setembro 29, 2022
Yes, need this feature as well as we migrated from Helpscout and here it was easy to setup. 200 incoming tickets and no way to screen them easily by ...Leia mais
jkendall on Abril 07, 2021
Naming of tickets from submission
I have run into this issue a few times now and have stoken with support but seems that what I'm currently doing is the only way for it. I am looking to have the automatic ticket created when a form is submitted to have the client/company name assosi Leia mais
Responder Idéia Forms
5 avaliações positivas
2 Respostas
TSpooren
Membro
Setembro 29, 2022
This would be beneficial for us as well. Any form of personalization so we can easily detect incoming sales tickets
Adam_DROPLET on Novembro 09, 2020
Adding a Subject Line to the Response
Hi, I am shocked that this has to be brought up but it is necessary for me to change the subject of the conversation when I am replying to customers who submitted a contact form on our website. Based on the information on the Community forum Leia mais
Responder Idéia Conversations
36 avaliações positivas
17 Respostas
TSpooren
Membro
Agosto 29, 2022
Also very annoying for us, in half of the cases the sales agents forget the subject line and the client gets an email back "Re: Form submission". Ver...Leia mais
Pastor on Outubro 31, 2018
Mark conversations as read / unread
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful Leia mais
Responder Idéia Conversations
182 avaliações positivas
90 Respostas
TSpooren
Membro
Agosto 29, 2022
We get a lot of sales- and support-related emails and I cannot believe that such an essential and important feature doesn't exist, along with adding ...Leia mais
Pastor on Outubro 31, 2018
Mark conversations as read / unread
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful Leia mais
Responder Idéia Conversations
182 avaliações positivas
90 Respostas
TSpooren
Membro
Agosto 29, 2022
We get a lot of sales- and support-related emails and I cannot believe that such an essential and important feature doesn't exist, along with adding ...Leia mais
williamwright on Fevereiro 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire Leia mais
Responder Idéia Conversations
234 avaliações positivas
67 Respostas
TSpooren
Membro
Dezembro 18, 2021
Is this on the roadmap already? We also want to classify incoming emails..
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