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DMory-BA
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Member since ‎Sep 8, 2021
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Dan Mory

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MEriksen on November 01, 2021
Snooze functionality
Hi! My team and I switched from Intercom to your solution some time ago, but we miss the "snooze" functionality for emails and chats. Is this something that you plan to implement in the future, or is it on the roadmap down the line? For read more
Reply Idea Account Settings Activity Feed
36 upvotes
15 Replies
DMory-BA
Member
March 18, 2022
This this this x1000000! We also switched from Intercom last year and just this simple feature makes all the difference in the world with our analyst...read more
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
360 upvotes
96 Replies
DMory-BA
Member
September 08, 2021
I would also say that this would be imperative for chats an emails as well. I can't get a true indication of how long it's taking my team to reply be...read more
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