PWickham

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Patrick Wickham

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PWickham

Participant

June 28, 2022

Reply to Create folders in Conversations Inbox to organize threads

My personal gmail can do this and Hubspot, which is a CRM, cannot. My team is currently evaluating other solutions, such as Front, which provide this...read more

PWickham

Participant

March 09, 2022

Reply to Mark conversations as read / unread

Unbelievable that a CRM with so much unnecessary cruft manages to miss something that literally every email system has had since the 90's

PWickham

Participant

March 08, 2022

Reply to Create new threads

It could be anything; I think we should push to broaden the vision of this API. - What if I want to outbound someone as a follow-up or referral? I'...read more

PWickham on March 07, 2022

Create new threads

First off, great work. A key use case for this API is the ability to create new threads. Right now (AFAIK) the only way threads get created is when the channel receives a new message. This means the only way to create threads right now is to send read more

Reply Discussion

11 upvotes

17 Replies

PWickham

Participant

March 07, 2022

Reply to newMessage Webhooks should include the message body

+1 for this. I know we want event surface area to be small, but 2 round trips (refresh token, then fetch message) for something as high-frequency as ...read more

PWickham

Participant

February 22, 2022

Reply to Create Conversations Chat API

@vvadlamani submitted, thanks! To share more about my use case -my team needs this to turn conversations into a more "channel-agnostic" tool -- e....read more

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