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Alexander007
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Member since ‎Aug 26, 2021
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Alexander007
Member
December 06, 2022
Reply to Better Controls for Chat Availability - Office Hours / User Availability
We need the ability for our users to be automatically set to available or not available at set times. This is a problem for us.
Alexander007
Member
December 06, 2022
Reply to Bring back big auto-expansion of chatbot in chatflow display options
Yep, we're also looking for this functionality for the chat bot. Specifically, the auto-expansion after a ## second delay.
Alexander007
Member
March 02, 2022
Reply to clone Knowledge Base articles
I found a detailed article that describes a workaround for cloning KB articles . It's not ideal, as it requires lots of steps. But it is more worth ...read more
Alexander007
Member
December 02, 2021
Reply to Tracking and Measuring Average Response Times on Support Tickets and Emails (for KPIs and Reporting)
This is an important metric. Does anyone know if exporting all ticket data would allow you to calculate the average response time outside of Hubspot?...read more
Alexander007
Member
November 10, 2021
Reply to More flexible knowledge base design and layout, including custom HTML/CSS
We'd like to have a single category in a row of it's own on the KB home page, below the search bar. Ideally, it would be a button that stretches hori...read more
Alexander007
Member
October 12, 2021
Reply to clone Knowledge Base articles
Even Zendesk has been sitting on this feature for 6+ years. Would be nice, but don't hold your breath.
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