Member since ‎Aug 20, 2021
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Millicent Pelamonia - van Halem

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MSJ-15 on April 20, 2021
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
18 Replies
August 31, 2022
We need this function to further automate our service. It's a lot of manual work now. This won't work anymore in the long run. Our customer base is more
GMarks on February 03, 2021
We are in the process of rolling out our knowledgebase through HubSpot, but we have hit a major snag with our planned implementation. We are able to restrict access to articles based on contact lists, which is great. However, all articles can still read more
1 Reply
May 06, 2022
This would be very useful. In addition, it would be great to just determine whether help articles need to be shown in the search results or not.
nathanparis on May 29, 2019
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f read more
March 02, 2022
This would be very helpful. We mostly work from company profiles and activities from certain apps are only placed on contact level and not on more
mtruss on March 16, 2021
Problem : At the moment, Insights does not work for every field properly. (More info here: ) You already implemented an optio read more
December 21, 2021
This would be very helpful as we push our own data for address for exmaple into HubSpot.
MPelamonia on October 12, 2021
Hi there, We've recently switched from Intercom to HubSpot and set up the chat on different websites. One is on a logged in environment, our main website and our help centre. We've also set up visitor identification to identify the users who are lo read more
December 13, 2021
@Mike_Eastwood Hi Mike, thanks for your reply! However, we do experience that when someone starts a chat from our knowledge base and then moves on more
SMS1 on June 18, 2019
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
110 Replies
December 06, 2021
Would be great to have this functionality. Is there an update?
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