Profile

MPelamonia
Participant
Member since ‎Aug 20, 2021
  • solutions
    0
  • Replies
    2
  • Upvotes Given
    38
  • Upvotes Received
    0
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Millicent Pelamonia - van Halem

This user hasn't created a bio yet. Edit your own profile here!

Activity

MSJ-15 on April 20, 2021
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
73 upvotes
18 Replies
Participant
August 31, 2022
We need this function to further automate our service. It's a lot of manual work now. This won't work anymore in the long run. Our customer base is g...read more
GMarks on February 03, 2021
We are in the process of rolling out our knowledgebase through HubSpot, but we have hit a major snag with our planned implementation. We are able to restrict access to articles based on contact lists, which is great. However, all articles can still read more
4 upvotes
1 Reply
Participant
May 06, 2022
This would be very useful. In addition, it would be great to just determine whether help articles need to be shown in the search results or not.
nathanparis on May 29, 2019
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f read more
Participant
March 02, 2022
This would be very helpful. We mostly work from company profiles and activities from certain apps are only placed on contact level and not on company...read more
mtruss on March 16, 2021
Problem : At the moment, Insights does not work for every field properly. (More info here: https://community.hubspot.com/t5/CRM/HubSpot-Insights-Database-enriches-wrong-address-information/m-p/419158#M125703 ) You already implemented an optio read more
Participant
December 21, 2021
This would be very helpful as we push our own data for address for exmaple into HubSpot.
MPelamonia on October 12, 2021
Hi there, We've recently switched from Intercom to HubSpot and set up the chat on different websites. One is on a logged in environment, our main website and our help centre. We've also set up visitor identification to identify the users who are lo read more
Participant
December 13, 2021
@Mike_Eastwood Hi Mike, thanks for your reply! However, we do experience that when someone starts a chat from our knowledge base and then moves on ...read more
SMS1 on June 18, 2019
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
245 upvotes
110 Replies
Participant
December 06, 2021
Would be great to have this functionality. Is there an update?
Bookmark content for quick access to your most helpful threads.
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.