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KateRobinson180
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Member since ‎Aug 11, 2021
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  • Replies
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  • Upvotes Given
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  • Upvotes Received
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KateRobinson180
Participant
October 21, 2024
Reply to New Forms Editor - Key Missing Features From Legacy
yeah I just assumed there would be ticket properties, it didn't even occur to me that there wouldn't. I'm VERY disappointed to find I can't connect t...read more
KateRobinson180
Participant
August 26, 2024
Reply to Filter the helpdesk tickets by pipeline
yeah this is essential. I was like 24 hours from moving my team over to helpdesk but they are not going to be okay with seeing the numbers of all ope...read more
KateRobinson180 on March 21, 2024
Report on Conversation Comments
We need to run reports so that our agents get credit for working a conversation even if they didn't respond to the customer but did leave a comment. For example, if they leave a comment saying "customer already called in, issue is resolved" they nee read more
Reply Idea Conversations
4 upvotes
1 Reply
KateRobinson180
Participant
October 25, 2023
Reply to Owner rotation and lead reassignment
We very much need this! Currently, users have to wait for me to be available to remove them from rotations when they are out of office. They need to ...read more
KateRobinson180
Participant
October 03, 2023
Reply to Owner rotation and lead reassignment
Definitely need this and have been needing it!
KateRobinson180
Participant
December 05, 2022
Reply to Report based on days of the week
Also time of day! We need to know how many deals we're getting after business hours and on weekends
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