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RobertZ
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Member since ‎Aug 4, 2021
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Robert Zietlow

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APacker on May 09, 2022
Support Hours of Operation for Reporting
My reporting for Support Tickets, i.e. time to response, resolution time, etc. are all off because I'm unable to set hours of operation. I would love to be able to set hours of operation for my support team, i.e. 8:00am to 5:00pm MT, Monday thr read more
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24 upvotes
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RobertZ
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August 04, 2022
We are also not able to use the reporting e.g. for KPIs, because the weekend, holidays etc. definitely distort the statistics. So the reporting canno...read more
RobertZ on August 09, 2021
necessary to edit forwarded mails before sending them
Make it possible to edit a mail, for example forwarded to support, before sending it to the customer? Problem: Customer writes to his Sales contact, Sales forwards the mail to Support and adds a text that is only interesting for Support. When Su read more
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2 upvotes
1 Reply
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