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Julian-Wsim
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Member since ‎Aug 4, 2021
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Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
752 upvotes
212 Replies
Julian-Wsim
Participant
August 12, 2021
Our products are very complex to divide and need different knowledge base chapters at least. If we connot divide these in different knowledge bases, ...read more
RobertZ on August 09, 2021
necessary to edit forwarded mails before sending them
Make it possible to edit a mail, for example forwarded to support, before sending it to the customer? Problem: Customer writes to his Sales contact, Sales forwards the mail to Support and adds a text that is only interesting for Support. When Su read more
Reply Idea Tickets
2 upvotes
1 Reply
Julian-Wsim
Participant
August 09, 2021
I also think this is a vital function which should be implemented. Workarounds just to follow the "system" of the platform isn't a good solution.
Solved
Julian-Wsim on August 04, 2021
Text aus Mails in Tickets löschen?
Liebe Hubspot-Community, wir sind noch recht neu im Hubspot Service Hub und haben folgendes Szenario: Manche Kundenanfragen werden uns vom Vertrieb an support@ weitergeleitet und daraus ein Ticket generiert. Das führt dazu, dass wir in der Mail ein read more
Reply Discussion Professional
0 upvote
3 Replies
Julian-Wsim
Participant
August 04, 2021
Moin @karstenkoehler , herzlichen Dank für die Rückmeldung! Sobald eine Mail rein kommt, wird ein Ticket in der Support-Pipeline generiert, in der...read more
Solved
Julian-Wsim on August 04, 2021
Text aus Mails in Tickets löschen?
Liebe Hubspot-Community, wir sind noch recht neu im Hubspot Service Hub und haben folgendes Szenario: Manche Kundenanfragen werden uns vom Vertrieb an support@ weitergeleitet und daraus ein Ticket generiert. Das führt dazu, dass wir in der Mail ein read more
Reply Discussion Professional
0 upvote
3 Replies
Julian-Wsim
Participant
August 04, 2021
Moin @karstenkoehler , herzlichen Dank für die Rückmeldung! Sobald eine Mail rein kommt, wird ein Ticket in der Support-Pipeline generiert, in der...read more
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