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BryceChee
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Member since ‎Jul 30, 2021
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BryceChee on March 04, 2022
Provide restricted access to categories
This is important for teams that have multiple stakeholders whom they need to provide access to certain pages. eg. if we have a list of partners we only want to provide access to on setup success manuals, we need the ability to scalably manage a read more
Reply Idea Knowledge Base
5 upvotes
0 Reply
BryceChee
Member
March 03, 2022
Reply to Restrict access to Knowledge Base Categories
This is important for teams that have multiple stakeholders whom they need to provide access to certain pages. eg. if we have a list of partners ...read more
BryceChee on February 06, 2022
Allow metadata to be passed from the Chat Widget into a property in Conversations
Assuming Conversation properties will be available in the future once the Conversations API is released. We'd like to be able to pass metadata regarding other Hubspot information and store it within a Conversation Property. Context: We have the read more
Reply Idea Conversations Deals Tickets
2 upvotes
1 Reply
BryceChee on January 12, 2022
Allow to custom views for ticket properties within the Conversations view
Currently, our support team is working on the Conversations view in addressing requests. However, we need to capture more details like the ticket topic, etc, which we can only edit the 'View more' section of things to enable this to happen. Edit read more
Reply Idea Conversations Properties Tickets
0 upvote
0 Reply
BryceChee
Member
November 08, 2021
Reply to Create Conversations Chat API
adding comments to bump this up! we're getting heaps of friction trying to integrate the rest of the org onto hubspot because of this
BryceChee on November 08, 2021
We need better notifications for @mentions within chat
We've got a large team that works collaboratively and jumps into chat support when @mentioned. However HubSpot is only able to give either a email or desktop/browser notification if their name was mentioned. This causes a lot of friction for us read more
Reply Idea Conversations Mobile Applications User Notifications Workflows
3 upvotes
1 Reply
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