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noverkamp
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Member since ‎Jul 28, 2021
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Nicole Overkamp

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noverkamp on January 06, 2025
When adding a filter in a Help Desk view, the numbers in the column on the left are not taking the filter into account. For example, if it shows Unassigned (8) because we have multiple pipelines, but actually zero tickets are unassigned for the filt read more
Member
September 24, 2024
Nope! @hubspot has NOT implemented this. They say to use the SLA but that doesn't give us correct KPIs.
noverkamp on December 05, 2022
I found out that the Ticket Owner's name was removed from an export that I have exported for years and the Ticket Owner's Hubspot Id was added instead. Why would you make your users memorize EACH employee's Hubspot Id when you have their name in t read more
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Member
January 11, 2022
@dmastin Any update on this?
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