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SaulCoronel
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Saúl Coronel H.

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williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
222 upvotes
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SaulCoronel
Member
July 28, 2021
This had to be a priority since DAY 1, I really dont know how they have so many reports about how many conversations you have but we can not chet wha...read more
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