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granthbrown
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Membre depuis ‎nov. 20, 2017
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Grant Brown

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Riadhoq le Juin 18, 2018
Custom JavaScript event got deleted and won't auto-regenerate the deleted event
Hi all, I made a custom event using the following script: > var element = document.querySelector('meta[property="topic"]'); > var content = element && element.getAttribute("content"); > > _hsq.push(["trackEvent", { > Lire la suite
Répondre Discussion Events
2 Mentions J'aime
3 Réponses
granthbrown
Participant
Juin 20, 2018
A little more background: The custom event that we built is working for all other tags. The issue is that it's not pulling in data for a specific t...Lire la suite
zachallen le Juin 15, 2018
Email Templates should include Ticket Properties
We are implementing Service Hub. I started on the process of creating a workflow to fire off an email when a service ticket is submitted. Also, we had planned on using email templates for responding to common issues, etc. When I opened the Email Lire la suite
Répondre Idée Tickets
35 Mentions J'aime
2 Réponses
granthbrown
Participant
Juin 20, 2018
I posted my use case in the Tickets forum and was told to post it here instead. Since it's related to this post I'm sharing it as a comment here: ...Lire la suite
teknight le Mai 23, 2018
Merging Tickets
In my place of work, we recieved multiple different emails from one customer containing important information, all of which pertains to one ticket. Is there any way for me to combine all of these tickets into one main ticket that will then be built Lire la suite
Répondre Idée Productivity Tools
52 Mentions J'aime
27 Réponses
granthbrown
Participant
Juin 20, 2018
This would be helpful for our organization too. We have a Contact form set up that is collecting email requests. Sometimes a single contact will subm...Lire la suite
granthbrown le Juin 15, 2018
Email Contact when Ticket is created
I would like the ability to send an automated email to a contact (customer) when a ticket is created for them. The customer should be able to reply to this email to add comments or attachments to the ticket. We are using a custom contact form Lire la suite
Répondre Discussion
47 Mentions J'aime
10 Réponses
Antonino le Juillet 30, 2018
Add user signature to emails sent from Conversations
Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the Lire la suite
Répondre Idée Conversations
283 Mentions J'aime
142 Réponses
granthbrown
Participant
Juin 12, 2018
Automatic email signatures work in Service Tickets but not in the Conversations Inbox. Please extend this functionality to conversations!
Karena le Juillet 18, 2017
Generate the URL for a specific contact to access the subscription preferences page
Currently there's no way to generate a direct link for a contact to access their subscription preferences page. The only way we can direct a contact to resubscribe is 1) ask them to find an old email we sent them before they unsubscribed, 2) tell th Lire la suite
Répondre Idée Marketing Emails
326 Mentions J'aime
84 Réponses
granthbrown
Participant
Avril 20, 2018
HubSpot has the ability to send an update preferences link through an email using {{unsubscribe_link}} - https://knowledge.hubspot.com/articles/k...Lire la suite
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