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granthbrown
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Member since ‎Nov 20, 2017
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  • Replies
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  • Upvotes Given
    17
  • Upvotes Received
    54
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Grant Brown

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Activity

Riadhoq on June 18, 2018
Hi all, I made a custom event using the following script: > var element = document.querySelector('meta[property="topic"]'); > var content = element && element.getAttribute("content"); > > _hsq.push(["trackEvent", { > read more
2 upvotes
3 Replies
HubSpot Alumni
June 22, 2018
Hi all, This is working as designed; if a dynamically created event is deleted in-app, HubSpot won't re-create that event from subsequent events. T...read more
zachallen on June 15, 2018
We are implementing Service Hub. I started on the process of creating a workflow to fire off an email when a service ticket is submitted. Also, we had planned on using email templates for responding to common issues, etc. When I opened the Email read more
30 upvotes
2 Replies
Contributor
August 28, 2018
Ticket properties are now available in email templates. This can be closed.
teknight on May 23, 2018
In my place of work, we recieved multiple different emails from one customer containing important information, all of which pertains to one ticket. Is there any way for me to combine all of these tickets into one main ticket that will then be built read more
50 upvotes
25 Replies
Member
May 02, 2022
I’ll add a few things that should be changed or should be thought out in the future. 1. The merge time can take up to 30 min – I can’t see why there...read more
granthbrown on June 15, 2018
I would like the ability to send an automated email to a contact (customer) when a ticket is created for them. The customer should be able to reply to this email to add comments or attachments to the ticket. We are using a custom contact form read more
37 upvotes
10 Replies
Contributor | Partner
October 28, 2021
Yes, this would be really helpful to have!
Antonino on July 30, 2018
Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the read more
276 upvotes
139 Replies
Member
April 13, 2022
Hey Team HubSpot! What would it take to add an additional token to the Agent Token that would let me pull in the Role of the individual? Right now...read more
Karena on July 18, 2017
Currently there's no way to generate a direct link for a contact to access their subscription preferences page. The only way we can direct a contact to resubscribe is 1) ask them to find an old email we sent them before they unsubscribed, 2) tell th read more
195 upvotes
59 Replies
Member
July 13, 2022
I'm not typically the customer who yells in forums like this but OH MY WORD! How is this not an option!? Okay, moving on with a calmer tone: here's...read more
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