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IwanWillemsen
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Miembro desde ‎jul 26, 2021
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  • Respuestas
    5
  • Me gusta otorgados
    22
  • Me gusta recibidos
    40
  • Ideas
    1

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Iwan Willemsen

resonsible for creating a warm welcome and excellent experience when using our Business Process Modeler and Suite apllications.

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basil en Septiembre 27, 2019
For legal reasons, we need to provide a complete manual. So we need a way to export multiple sections of the KB as pdf.
28 Me gusta
8 Respuestas
Colaborador
Noviembre 29, 2022
Love the idea. And also not because if we as a company update the articles and people are still using the saved/printed PDF. The user will be using ...Leer más
IwanWillemsen en Agosto 09, 2021
It's great to see that since end of July, 2021 we can create multi CES surveys in different languages. See: HubSpot Community - Multi CES Survey - HubSpot Community And we found that we want to go one step further then the option that is now avai Leer más
37 Me gusta
4 Respuestas
Colaborador
Abril 26, 2022
@Chitkala Nice one! or that the CES form is in the language set in the browser. A risk that the possible translation isn't that correct for some la...Leer más
FVlog en Agosto 03, 2021
Everytime a customer replies to a ticket thread a new ticket is created, can anyone help?
0 Me gusta
4 Respuestas
Colaborador
Septiembre 22, 2021
If you found the solutuion could you share it? Recently HB is also creating new tickets if the client is replying to an answer we have given. We...Leer más
manoellaplytix en Noviembre 27, 2020
Adding another level to the subcategories would help keep information together and make the knowledge base easier to navigate. Example: 1. Category (shown on help center home page) a. Subcategory level 1 i. Subcategory level Leer más
129 Me gusta
35 Respuestas
Colaborador
Septiembre 08, 2021
We are currently completing our KB for our customers and partners. We deliver a process modeling tool as a SaaS application and we find that we are m...Leer más
Brycelbrewer en Marzo 20, 2020
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t Leer más
178 Me gusta
60 Respuestas
Colaborador
Septiembre 02, 2021
@Brycelbrewer We are having the same issue with our KB. What we eventually did is instead of having 4 of the same articles. we have replaced the en...Leer más
EmilyWade en May 26, 2021
We really need to be able to translate our CES survey, and be able to send it out based on the preferred language of the contact. We haven't really found any work-arounds, so if anyone has any tips that would be really useful. We currently only hav Leer más
Colaborador
Agosto 26, 2021
@CUlnar If you also want to send multiple CES surveys from one pipeline. You can upvote the Idea: HubSpot Community - Send multiple CES survey fr...Leer más
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