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IwanWillemsen
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Member since ‎Jul 26, 2021
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  • Upvotes Given
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  • Upvotes Received
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Iwan Willemsen

resonsible for creating a warm welcome and excellent experience when using our Business Process Modeler and Suite apllications.

Activity

basil on September 27, 2019
Export Knowledge Base as pdf / book
For legal reasons, we need to provide a complete manual. So we need a way to export multiple sections of the KB as pdf.
Reply Idea Knowledge Base
29 upvotes
8 Replies
IwanWillemsen
Contributor
November 29, 2022
Love the idea. And also not because if we as a company update the articles and people are still using the saved/printed PDF. The user will be using ...read more
IwanWillemsen on August 09, 2021
Send multiple CES survey from 1 pipeline depending of preferred language of contact
It's great to see that since end of July, 2021 we can create multi CES surveys in different languages. See: HubSpot Community - Multi CES Survey - HubSpot Community And we found that we want to go one step further then the option that is now avai read more
Reply Idea Feedback Surveys
37 upvotes
4 Replies
IwanWillemsen
Contributor
April 26, 2022
@Chitkala Nice one! or that the CES form is in the language set in the browser. A risk that the possible translation isn't that correct for some la...read more
FVlog on August 03, 2021
Everytime a customer replies to a ticket a new ticket is created.
Everytime a customer replies to a ticket thread a new ticket is created, can anyone help?
Reply Discussion Free Tickets
0 upvote
4 Replies
IwanWillemsen
Contributor
September 22, 2021
If you found the solutuion could you share it? Recently HB is also creating new tickets if the client is replying to an answer we have given. We...read more
manoellaplytix on November 27, 2020
Multilevel categories
Adding another level to the subcategories would help keep information together and make the knowledge base easier to navigate. Example: 1. Category (shown on help center home page) a. Subcategory level 1 i. Subcategory level read more
Reply Idea Knowledge Base
131 upvotes
35 Replies
IwanWillemsen
Contributor
September 08, 2021
We are currently completing our KB for our customers and partners. We deliver a process modeling tool as a SaaS application and we find that we are m...read more
Brycelbrewer on March 20, 2020
Knowledge Base Article - Multiple Categories
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
Reply Idea Knowledge Base
178 upvotes
60 Replies
IwanWillemsen
Contributor
September 02, 2021
@Brycelbrewer We are having the same issue with our KB. What we eventually did is instead of having 4 of the same articles. we have replaced the en...read more
EmilyWade on May 26, 2021
Multi-language Customer Support (Customer Effort Score) Survey
We really need to be able to translate our CES survey, and be able to send it out based on the preferred language of the contact. We haven't really found any work-arounds, so if anyone has any tips that would be really useful. We currently only hav read more
Reply Discussion Feedback Surveys
5 upvotes
5 Replies
IwanWillemsen
Contributor
August 26, 2021
@CUlnar If you also want to send multiple CES surveys from one pipeline. You can upvote the Idea: HubSpot Community - Send multiple CES survey fr...read more
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