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Jayeshurath
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Member since ‎Jul 23, 2021
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Jayeshurath on June 20, 2022
Option to add a file in the snippet; I have a file like a copy of our terms and conditions, or W9 that I need to share with my customers, cant I upload it and keep it so that I can use it as a template every time a customer reaches out?
Contributor
September 12, 2023
@JYEnviro We were tired of waiting and moved to Zendesk
Jayeshurath on November 15, 2022
Hi All, Yesterday my CEO wanted me to generate October month's Agent wise CSAT report, problem I faced was that Hubspot doesn't think an agent's name matters in the CSAT report/export 🤦 If someone is listening to these from Hubspot, please add the read more
3 upvotes
1 Reply
Contributor
January 25, 2023
Actually don't care anymore, sick and tired of raising feature requests, I moved my team out of Hubspot
Jayeshurath on November 15, 2022
Hi All, Yesterday my CEO wanted me to generate October month's Agent wise CSAT report, problem I faced was that Hubspot doesn't think an agent's name matters in the CSAT report/export 🤦 If someone is listening to these from Hubspot, please add the read more
3 upvotes
1 Reply
Contributor
January 25, 2023
Actually don't care anymore, sick and tired of raising feature requests, I moved my team out of Hubspot
Solved
Jayeshurath on August 28, 2022
I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da read more
0 upvote
3 Replies
Contributor
September 06, 2022
Hi Kristen, Thank you for writing back. If I may ask, I am using the support module, and my team talks to customers (not contact owners) what is the...read more
Solved
Jayeshurath on August 28, 2022
I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da read more
0 upvote
3 Replies
Contributor
September 06, 2022
Hi Kristen, Thank you for writing back. If I may ask, I am using the support module, and my team talks to customers (not contact owners) what is the...read more
Solved
Jayeshurath on July 03, 2022
I have set up a google studio dashboard to track my teams' performance, but I am unable to connect a report based on conversations to google sheet so that I can use it as a data source Freshdesk does it like a boss: https://support.freshdesk.com/ read more
0 upvote
1 Reply
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