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Jayeshurath
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Member since ‎Jul 23, 2021
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  • Upvotes Given
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Jayeshurath on August 28, 2022
I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da read more
0 upvote
3 Replies
Participant
September 06, 2022
Hi Kristen, Thank you for writing back. If I may ask, I am using the support module, and my team talks to customers (not contact owners) what is the...read more
Solved
Jayeshurath on August 28, 2022
I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da read more
0 upvote
3 Replies
Participant
September 06, 2022
Hi Kristen, Thank you for writing back. If I may ask, I am using the support module, and my team talks to customers (not contact owners) what is the...read more
Solved
Jayeshurath on July 03, 2022
I have set up a google studio dashboard to track my teams' performance, but I am unable to connect a report based on conversations to google sheet so that I can use it as a data source Freshdesk does it like a boss: https://support.freshdesk.com/ read more
0 upvote
1 Reply
Key Advisor | Gold Partner
July 03, 2022
Hi @Jayeshurath You can embed external content in a dashboard . Is that what you wanted to achieve? Mike
Jayeshurath on June 26, 2022
Hi Team, There should be an option to filter the users who are online vs who left the page in the conversations page so that we can reply to the online users first.
Jayeshurath on June 22, 2022
Currently, you can have only open/closed status, we need a third state if possible like "escalated" or any way to tag or set custom properties so that we can separate them or trigger a workflow out of the status change?
Jayeshurath on June 21, 2022
Hubspot lacks the agent collision detection that freshdesk offers, my teammates accidentally end up replying to the same email at times. https://support.freshdesk.com/en/support/solutions/articles/218073-agent-collision-detection Cheers J read more
0 upvote
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