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briley
HubSpot Employee
HubSpot Employee
Member since ‎Nov 17, 2017
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  • Upvotes Given
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  • Upvotes Received
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Brendan Riley

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briley on August 28, 2019
Bot notifications for conversations inbox
It would be nice to have the option to use the Connected Team Conversations Inbox as a recipient for notifications in regards to bot conversations. We are looking to have a notification sent to the conversations inbox any time there is a new bot con read more
Reply Idea Conversations
9 upvotes
10 Replies
khughes on April 03, 2017
Send Workflows Emails on a Specific Day of the Week
Right now we have the option to send out workflow emails on Business Days only. It would also be helpful if we could send a email from a workflow on a specific day of the week (Monday, Tuesday, Wednesday, etc.) consistently. We could optimize th read more
Reply Idea Workflows
147 upvotes
69 Replies
briley
HubSpot Employee
August 22, 2019
Adding a comment on behalf of several customers! The ability to limit workflow actions to certain days of the week would make it easier to ensure all...read more
briley on June 06, 2019
Select different tones for sound notifications or change pop-ups based on what the notification is
I'd love to see different alert tones available for forms, revisits, chats, etc., and perhaps something more intense for incoming chats as they can be easy to miss even with all alert types set to on. As I'm often multitasking, the only thing that read more
Reply Idea Account Settings Conversations
55 upvotes
32 Replies
briley on November 29, 2018
Send Notification to Visitor on Conversation Reply
After collecting a visitors email address within a chat conversation, it would be great if the system could send a notification to that visitor when an agent replies, so they know that their conversation is being actioned and are able to follow up t read more
Reply Idea Conversations
17 upvotes
5 Replies
briley on August 20, 2018
Don't count weekends in weekday only requests
Currently, with the way the system is built out, a sequence set to only execute actions on weekdays will still count the weekends towards the delay. (A 3-day delay on a Friday will send on Monday rather than Wednesday). This doesn't give a lot of ti read more
Reply Idea Workflows
64 upvotes
24 Replies
briley on May 17, 2018
Allow multiple owners to be assigned to single contacts
Currently a contact can only have one owner, which makes it difficult to keep information where it belongs. Team view works, somewhat, but we don't want every member on a team to see everyone elses information. There are some cases where multiple u read more
Reply Idea Contacts & Companies
46 upvotes
11 Replies
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