Profile

JWaldman
Member | Diamond Partner
Member | Diamond Partner
Member since ‎Jul 20, 2021
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    4
  • Upvotes Received
    0
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Joshua Waldman

This user hasn't created a bio yet. Edit your own profile here!

Activity

jaynescarman on November 22, 2019
Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've read more
Reply Idea Conversations
280 upvotes
69 Replies
JWaldman
Member | Diamond Partner
April 26, 2022
our rep was out and we needed a way to let incoming emailers know there was going to be some delay.
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
JWaldman
Member | Diamond Partner
September 24, 2021
I would love to collect surveys from closed chats, since not all support happens in Tickets
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
JWaldman
Member | Diamond Partner
July 20, 2021
We have 2 domains in our account, each one requires a different KB b/c they are different solutions.
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.