Other meeting booking platforms such as You Can Book Me allow you to automatically send SMS remnders just before a meeting. This greatly reduce no shows (by about 50% in our case). A hugely valuable addition for any business that hosts meetings. Beitrag ansehen

An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've Beitrag ansehen

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t Beitrag ansehen

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) Beitrag ansehen