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JWaldman
Member | Diamond Partner
Member since ‎Jul 20, 2021
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Joshua Waldman

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Activity

leebetts on November 13, 2018
Other meeting booking platforms such as You Can Book Me allow you to automatically send SMS remnders just before a meeting. This greatly reduce no shows (by about 50% in our case). A hugely valuable addition for any business that hosts meetings. read more
92 upvotes
22 Replies
Member | Diamond Partner
May 24, 2024
Since SMS is turned on in HubSpot, it seems like a logical use case is to be able to add SMS reminders when setting up meeting links. I could really ...read more
jaynescarman on November 22, 2019
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've read more
304 upvotes
72 Replies
Member | Diamond Partner
April 26, 2022
our rep was out and we needed a way to let incoming emailers know there was going to be some delay.
SMS1 on June 18, 2019
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
249 upvotes
110 Replies
Member | Diamond Partner
September 24, 2021
I would love to collect surveys from closed chats, since not all support happens in Tickets
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
764 upvotes
214 Replies
Member | Diamond Partner
July 20, 2021
We have 2 domains in our account, each one requires a different KB b/c they are different solutions.
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