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LeeW
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Member since ‎Jul 19, 2021
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Leon Watzke

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LeeW on October 24, 2022
When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu. Any ideas on why it is not there?
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2 Replies
Participant
October 24, 2022
Thanls Olivia. I found a Actions window if I put the mouse over the ticket and Preview the ticket. There is a Merge option there.
Solved
LeeW on October 24, 2022
When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu. Any ideas on why it is not there?
0 upvote
2 Replies
Participant
October 24, 2022
Thanls Olivia. I found a Actions window if I put the mouse over the ticket and Preview the ticket. There is a Merge option there.
LeeW on September 22, 2022
When clicking on the link to "View Ticket" from Outlook, a blank screen opens. How can this be corrected?
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Solved
LeeW on September 20, 2022
I have created a team to receive notifications of when a particular form is submitted. The form has multiple categories and would like to assign the ticket to the team member for a particular category. Any suggestions?
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