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TOMurchu
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Member since ‎Jul 15, 2021
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Tomas O'Murchu

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CPSCB on August 25, 2020
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
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July 15, 2021
@CPSCB yes - would be great to know how auto assignment of tickets in a round-robin fashion taking into account the current workload of agents + ...read more
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