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TYokom
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Tim Yokom

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CPSCB on August 25, 2020
Automate Ticket Assignment Rotation
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
Reply Idea Tickets Workflows
35 upvotes
13 Replies
TYokom
Member
September 29, 2021
@CPSCB I would also love to know how you set up a workflow to assign tickets round robin style if you're willing to share how you set up that workf...read more
MSJ-15 on April 20, 2021
Assign Conversation Owners within Workflow
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
Reply Idea Conversations Workflows
150 upvotes
45 Replies
TYokom
Member
September 29, 2021
Cosign this idea! This would be great. We schedule certain hours for our Support techs to be monitoring incoming conversations (email and chat) and s...read more
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