Profile

ELichon
Contributor
Member since ‎Jul 15, 2021
Message
  • solutions
    0
  • Replies
    5
  • Upvotes Given
    57
  • Upvotes Received
    6
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Eric Lichon

This user hasn't created a bio yet. Edit your own profile here!

Activity

ELichon on March 17, 2023
Search for a specific property in global search
I know that I can make certain fields searchable , but I'm looking for the syntax to be able to search only within that specific property in the global search bar. Example: I want to search within Companies within the field named "company_se read more
Reply Discussion filters
0 upvote
1 Reply
NicoleSengers on February 21, 2022
Set Association Labels On Records via a Workflow
I would love to be able to add in the new association labels using a workflow - rather than needing to do this manually. this would enable businesses who have contact A who makes a booking and Contacts B, C, D etc who attend a course or an event f read more
Reply Idea Contacts & Companies Workflows
451 upvotes
133 Replies
ELichon
Contributor
February 22, 2023
Interested in the beta (larger data beta)!
MSJ-15 on April 20, 2021
Assign Conversation Owners within Workflow
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
Reply Idea Conversations Workflows
89 upvotes
23 Replies
ELichon
Contributor
January 02, 2023
My Support team workflows are severely hampered by this strange inability to edit these properties
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
265 upvotes
72 Replies
ELichon
Contributor
August 02, 2022
^^ Things like this make me pause when I prospect a new tool or upgrade within the HubSpot platform, because I know I'm going to run into a fairly "s...read more
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
265 upvotes
72 Replies
ELichon
Contributor
August 02, 2022
^^ Things like this make me pause when I prospect a new tool or upgrade within the HubSpot platform, because I know I'm going to run into a fairly "s...read more
springboardjade on January 12, 2022
Make conversation properties in workflows editable
1. Have conversation properties editable in Hubspot workflows, so that you can create workflows for conversations 2. Make it possible to create a conversations inbox that can connect a few emails, but be able to only have emails associate read more
Reply Idea Conversations Workflows
9 upvotes
2 Replies
ELichon
Contributor
January 14, 2022
Having conversation properties read only is a real pain - I'd really like to edit properties like conversation owner and inbox!
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.