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ELichon
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Member since ‎Jul 15, 2021
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Eric Lichon

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Activity

basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
235 upvotes
59 Replies
Contributor
August 02, 2022
^^ Things like this make me pause when I prospect a new tool or upgrade within the HubSpot platform, because I know I'm going to run into a fairly "s...read more
basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
235 upvotes
59 Replies
Contributor
August 02, 2022
^^ Things like this make me pause when I prospect a new tool or upgrade within the HubSpot platform, because I know I'm going to run into a fairly "s...read more
springboardjade on January 12, 2022
1. Have conversation properties editable in Hubspot workflows, so that you can create workflows for conversations 2. Make it possible to create a conversations inbox that can connect a few emails, but be able to only have emails associate read more
6 upvotes
2 Replies
Contributor
January 14, 2022
Having conversation properties read only is a real pain - I'd really like to edit properties like conversation owner and inbox!
FCadiou on November 04, 2021
Hello Gathering tickets at a company level is a must have. I mean if i have several customers part of the same company, they need to be able to see all the tickets. Not only those created by themselves Thanks read more
21 upvotes
9 Replies
Contributor
January 13, 2022
We are working around this by using Zapier to attach other contacts to each ticket based upon the company domain. Problem is, if you automate any...read more
CDoerman on March 18, 2021
In a ticket view, you can add multiple filters using "And" so all of filter condidtions have to be met for a ticket to be displayed. However, we have situations where having an "Or" option would be extremely useful (so any of conditions would allow read more
21 upvotes
2 Replies
Contributor
December 21, 2021
We would like to see "Ticket owner is Me " OR "Ticket owner is Unknown "
DigitaWeb on January 10, 2020
It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations. For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company. read more
70 upvotes
20 Replies
Contributor
December 17, 2021
^ Agreed above. Current email threading (in client's inbox) operates off of the subject line, and if they submit a ticket with the same subject line ...read more
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