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SDinnis
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Samantha Dinnis

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Herschel on December 10, 2019
Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee read more
Reply Idea Feedback Surveys Knowledge Base
258 upvotes
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SDinnis
Member
July 13, 2021
Agree with this 100% Our team has identified a need for open ended commenting that allows us to tie that feedback to contacts, so that we may follow ...read more
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