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f1oren
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Member since ‎Jul 13, 2021
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  • Upvotes Given
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  • Upvotes Received
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basil on July 17, 2019
Would be cool if you would autogenerate a ToC of knowledge base articles from the paragraph headings without wasting too much screen real estate. Maybe an option to toggle on and off? Or a sticky box that scrolls with you? Especially for longer arti read more
63 upvotes
14 Replies
May 16, 2022
Yes please! At this point, ToC is super hard to create, mainly because it takes so much space when bullet points or numbered list is added. Manually ...read more
Brycelbrewer on March 20, 2020
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
85 upvotes
29 Replies
Member
May 23, 2022
Yes Please! I came looking for this solution - only to find this. urgh! Please hubspot! Fix it!
f1oren on April 13, 2022
Hello Currently all Hubspot users have access to all private and public articles, including unpublished and in-progress articles, through the Service menu. It is problematic in terms of confidentiality when we have to prepare articles in advance on read more
8 upvotes
1 Reply
Member
April 13, 2022
thanks for sharing
somethingmatt on July 28, 2021
We are using our knowledge base for customers and for internal use. The internal knowledge base has articles for different departments and not everyone is permitted to read every article. So, next to restricting access to private and a required reg read more
9 upvotes
1 Reply
Member
April 13, 2022
Hello, I have the same need to be able to restrict the visibility of certain private articles to only certain of our users (I'm not talking about co...read more
f1oren on April 11, 2022
Hello It seems that the keywords entered in the knowledge base are only available for Hubspot's internal search engine. They do not appear in the html code of the articles which therefore does not allow external search engines like Google to be read more
5 upvotes
0 Reply
atma on June 07, 2018
Can ask the question: "Was this article helpful?" and have Yes/No voting buttons. No vote would open a basic form for getting more info. Paragraph text for "How can we improve this article?" and email (optional). In Service Hub, we should se read more
34 upvotes
19 Replies
Member
April 07, 2022
Hi @goconnor I also want to allow readers to leave a comment when they rate a knowledge base article. How to activate this feature? Regards ...read more
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