Abeeda

これらの掲示板を使用するには、JavaScriptがインストールされ、有効になっている必要があります。お使いのブラウザでJavaScriptが無効になっているか、JavaScriptがサポートされていません。 JavaScriptを有効にする方法については、ブラウザのヘルプファイルを参照してください。

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Abeeda Haroon

自己紹介文の作成がお済みでないようです。こちらからプロフィールを編集いただけます。

アクティビティ

Adam_DROPLET 11月 09日, 2020

Adding a Subject Line to the Response

Hi, I am shocked that this has to be brought up but it is necessary for me to change the subject of the conversation when I am replying to customers who submitted a contact form on our website. Based on the information on the Community forum 続きを読む

返信アイデア Conversations

28 いいね！

15 コメント

Abeeda

参加者

1月 30日, 2023

+ Having a Subject to the Contact Forms is a MUST! Seems like such a small thing but it will really save a lot of time as you have to add the subject...続きを読む

Abeeda 6月 22日, 2022

Last updated on KB articles

There should be the option to show last updated date on the knowledge base articles and blogs. This will make it easier for the customers to know which ones are new features and the information they are consuming is how relevant

返信アイデア Blog Knowledge Base

0 いいね！

0 コメント

Abeeda 1月 31日, 2022

adding more analysis fields to custom surveys

Custom surveys are quite limited in the analysis that they show. E.g. I setup a custom survey for NPS (as I needed a link for the survey which I embed on my web page). I have to manully calulate the NPS every week as the analysis tab only shows me t 続きを読む

返信アイデア Feedback Surveys

0 いいね！

0 コメント

Abeeda 12月 16日, 2021

Tickets created from Tickets tab should be visible in the Inbox

The whole point of creating tickets is that they appear in the Conversations Inbox so you can assign them to team members. Currently the Ticket created only appears in the Tickets view and you cannot respond to it. The only way to respond to it is o 続きを読む

返信アイデア Conversations Tickets

0 いいね！

0 コメント

Abeeda 10月 22日, 2021

Auto-populate email address in custom feedback surveys

In custom surveys the email address field is not auto populated. the more questions you add the lower the response rate hence I want this info to be pre-populated especially when I am setting it up on my website which is integrated with hubspot. I w 続きを読む

返信アイデア Feedback Surveys

11 いいね！

2 コメント

Herschel 12月 10日, 2019

Allow Specific Feedback on Knowledge Base Articles

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee 続きを読む

返信アイデア Feedback Surveys Knowledge Base

256 いいね！

87 コメント

Abeeda

参加者

10月 08日, 2021

this is definitely needed! only telling us that this was "unhelpful" is of no help. Setting up an email workflow for the ones who rated "unhelpful" a...続きを読む

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