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Abeeda
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Member since ‎Jul 12, 2021
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  • solutions
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  • Replies
    1
  • Upvotes Given
    8
  • Upvotes Received
    16
  • Ideas
    7

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Abeeda Haroon

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Activity

Adam_DROPLET on November 09, 2020
Adding a Subject Line to the Response
Hi, I am shocked that this has to be brought up but it is necessary for me to change the subject of the conversation when I am replying to customers who submitted a contact form on our website. Based on the information on the Community forum read more
Reply Idea Conversations
28 upvotes
15 Replies
Abeeda
Participant
January 30, 2023
+ Having a Subject to the Contact Forms is a MUST! Seems like such a small thing but it will really save a lot of time as you have to add the subject...read more
Abeeda on June 22, 2022
Last updated on KB articles
There should be the option to show last updated date on the knowledge base articles and blogs. This will make it easier for the customers to know which ones are new features and the information they are consuming is how relevant
Reply Idea Blog Knowledge Base
0 upvote
0 Reply
Abeeda on January 31, 2022
adding more analysis fields to custom surveys
Custom surveys are quite limited in the analysis that they show. E.g. I setup a custom survey for NPS (as I needed a link for the survey which I embed on my web page). I have to manully calulate the NPS every week as the analysis tab only shows me t read more
Reply Idea Feedback Surveys
0 upvote
0 Reply
Abeeda on December 16, 2021
Tickets created from Tickets tab should be visible in the Inbox
The whole point of creating tickets is that they appear in the Conversations Inbox so you can assign them to team members. Currently the Ticket created only appears in the Tickets view and you cannot respond to it. The only way to respond to it is o read more
Reply Idea Conversations Tickets
0 upvote
0 Reply
Abeeda on October 22, 2021
Auto-populate email address in custom feedback surveys
In custom surveys the email address field is not auto populated. the more questions you add the lower the response rate hence I want this info to be pre-populated especially when I am setting it up on my website which is integrated with hubspot. I w read more
Reply Idea Feedback Surveys
11 upvotes
2 Replies
Herschel on December 10, 2019
Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee read more
Reply Idea Feedback Surveys Knowledge Base
257 upvotes
89 Replies
Abeeda
Participant
October 08, 2021
this is definitely needed! only telling us that this was "unhelpful" is of no help. Setting up an email workflow for the ones who rated "unhelpful" a...read more
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