Member since ‎Jul 12, 2021
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Abeeda Haroon

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Abeeda on June 22, 2022
There should be the option to show last updated date on the knowledge base articles and blogs. This will make it easier for the customers to know which ones are new features and the information they are consuming is how relevant
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Abeeda on January 31, 2022
Custom surveys are quite limited in the analysis that they show. E.g. I setup a custom survey for NPS (as I needed a link for the survey which I embed on my web page). I have to manully calulate the NPS every week as the analysis tab only shows me t read more
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Abeeda on December 16, 2021
The whole point of creating tickets is that they appear in the Conversations Inbox so you can assign them to team members. Currently the Ticket created only appears in the Tickets view and you cannot respond to it. The only way to respond to it is o read more
Abeeda on October 22, 2021
In custom surveys the email address field is not auto populated. the more questions you add the lower the response rate hence I want this info to be pre-populated especially when I am setting it up on my website which is integrated with hubspot. I w read more
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Herschel on December 10, 2019
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee read more
August 02, 2022
Great idea, I think your system is far better then mine - I will take some time to implement that, thank you.
agaria on July 16, 2020
It would be great if we could see the contact information for the users who rate knowledge base articles helpful/unhelpful so that we can follow up with them to provide more help and answer their questions.
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January 03, 2022
I'd also appreciate this!
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