Profile

Crawfish
Member
Member since ‎Jul 2, 2021
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    1
  • Upvotes Received
    1
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Ed Crawford

This user hasn't created a bio yet. Edit your own profile here!

Activity

Crawfish on March 20, 2023
Enable chat icon to be moved
We have a requirement for our users to be able to move the chat icon location when it impedes viewing of particular content. We have 'hacked' a solution together which recently broke due to the chat element name changing slightly. It would be good read more
Reply Idea Live Chat & Bots
1 upvote
0 Reply
MitchClarke on November 12, 2019
Ticket Workflow enrolment triggers based on hourly time periods
I want to create notifications to our team (which get pulled into a slack channel) when support tickets go unresponded to for an hour, two hours, etc. However, there is no way to trigger a workflow based on, for eg, "Last customer reply date", or "L read more
Reply Idea Tickets
10 upvotes
6 Replies
Crawfish
Member
March 16, 2023
Is there any update on this? We have a requirement to escalate/flag tickets that sit at a particular stage for more than 15 minutes so the fact we ca...read more
brewmjk on November 15, 2019
Ticket Reporting (Created Vs Closed)
I would welcome the ability to see tickets created vs tickets closed in a single report vs two separate reports. I want to have a bar chart of daily created vs daily closed to easily compare are we closing tickets out as fast as they are coming in. read more
Reply Idea Tickets
23 upvotes
11 Replies
Crawfish
Member
October 21, 2022
Does anyone from hubspot have any feedback?
brewmjk on November 15, 2019
Ticket Reporting (Created Vs Closed)
I would welcome the ability to see tickets created vs tickets closed in a single report vs two separate reports. I want to have a bar chart of daily created vs daily closed to easily compare are we closing tickets out as fast as they are coming in. read more
Reply Idea Tickets
23 upvotes
11 Replies
Crawfish
Member
October 21, 2022
Does anyone from hubspot have any feedback?
dlozano on October 04, 2019
CSAT score on Dashboard
Hello, As far as I know, there is no way to show the CSAT survey scores as a report in a dashboard, only nps. This is a must for us, since we send a monthly service report to our managers and this score gets excluded, which is extremely import read more
Reply Idea Feedback Surveys
27 upvotes
8 Replies
Crawfish
Member
July 02, 2021
I am very surprised that HubSpot doesn't calculate an actual CSAT score. CSAT is an industry-standard and, as far as I know, should be represented as...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.