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MNoris
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Member since ‎Jun 30, 2021
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Matteo Noris

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MNoris on January 11, 2023
Pin Comment in Conversation on Shared Inbox
We often find ourself commenting on conversations inside our inbox. Comments sometime are messages to ourself, to colleagues or notes we keep to better answer inside the conversation (which may prolong a lot in time). Unfortunately now when a comme read more
Reply Idea Conversations
2 upvotes
0 Reply
MNoris on January 11, 2023
Attach Multiple Files to an Email/Conversation
Currently, when I am answering a conversation in shared inbox, when I decide to add a file choosing from existing ones, I can browse the files but I can only add one file at a time to the email. However, I often have to add multiple files and this m read more
Reply Idea Conversations
1 upvote
1 Reply
MNoris on January 09, 2023
Filters Reports Response Time Tickets- Exclude weekends and Holidays
Interested in understanding better some data about my service team performances I have turned to the reports offered by Hubspot. For example, "Ticket Average Time to first Response over Time". From what I understand, this response time is calculat read more
Reply Idea Dashboards & Reports
11 upvotes
3 Replies
MNoris on January 09, 2023
Avoid Ticket Creation for Conversation coming from Certain Email Accounts
We have multiple shared inboxes connected to hubspot. One is our support/service team. Here as per setting, every conversation generates a ticket. However, this inbox at times receives notifications of shipping by shipping companies or notifications read more
Reply Idea Conversations Tickets
0 upvote
0 Reply
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