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joyjorgensen
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Member since ‎Jun 28, 2021
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Joy Jørgensen

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Herschel on May 09, 2019
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Member
September 24, 2021
I really need this feature soon - any updates?
MSJ-15 on April 20, 2021
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
150 upvotes
45 Replies
Member
September 24, 2021
Me three !
joyjorgensen on June 28, 2021
I have a wish for a feature in the Inbox. Can it show with a color dot, which priority the conversations are? Is that feature maybe coming up?
3 upvotes
1 Reply
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