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PaulBevington
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Member since ‎Jun 28, 2021
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Activity

gjm222 on February 22, 2022
30 second limit in workflow custom code
I am calling a rest api using nodejs request from inside my workflow custom code. The call takes more than 30 seconds to complete. I get the below message... All is not lost. There was a network error while running your test. Please wait a read more
Reply Discussion Workflows
1 upvote
2 Replies
PaulBevington
Participant
February 05, 2024
Has Hubspot gave any update on increasing the 20s rule? We are trying to do more enhanced API calls to better the customer liver chat experience and ...read more
PaulBevington on October 26, 2023
Conversation Ordering
Conversation inbox Our team supporting live chat requires the feature to arrange live chats in order of the longest waiting time. Currently, the ordering functionality is determined by the newest or oldest chat received, which can become disorde read more
Reply Idea Conversations Live Chat & Bots
1 upvote
0 Reply
Jacob02 on April 01, 2021
Forms in Custom Report Builder
Hi there, As a HubSpot user, I would like to analyse forms and their submission in the custom report builder . This was already possible in beta, but was unfortunately removed again upon release. Unfortunately, @JoeMayall 's solution to thi read more
Reply Idea Analytics Tools Dashboards & Reports Forms Marketing Reporting
374 upvotes
91 Replies
PaulBevington
Participant
July 21, 2023
Would be a valuable feature for reporting.
basil on June 05, 2019
API for Feedback and NPS
We would like to collect NPS feedback directly in our Android App. For that we would need a way via API to push the collected feedbacks into the Hubspot feedback list.
Reply Idea Feedback Surveys
36 upvotes
18 Replies
PaulBevington
Participant
July 21, 2023
We would like to send NPS feedback surveys via our internal CRM system, ideally this would be done via and API into Hubspot. Reading above i am ...read more
JOB3 on May 11, 2021
Reporting on Chatflow Funnel
This idea came from a customer that wants to explore their reporting possibilities within HubSpot. It would be great to be able to create reports were users are able to see the conversation funnel and chatflow. Some variables to analyze would be wh read more
Reply Idea Conversations
23 upvotes
4 Replies
PaulBevington
Participant
February 28, 2023
I agree, the current reporting/analysing view only allows you to click on certain outcomes and is minimised to 20 which is too low with complicated c...read more
PaulBevington on August 22, 2022
Response Time reporting based on working hours.
We have a service team working within Hubspot and have a Dashboard to tracking team performance including response and resolve times. I would like to recommend adding the ability to set response and close times be counted by working hours, curr read more
Reply Idea Dashboards & Reports
13 upvotes
4 Replies
PaulBevington
Participant
January 26, 2023
@AHinkle the only way we have over come this is by creating a customer code where we count the working hours between the object created and first r...read more
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