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Eddie_CoralTree
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Member since ‎Jun 23, 2021
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Eddie Tran

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HubspotUser12 on September 19, 2018
Incoming Chat Notifications Not enough
We have big problems to notice when a visitor is chatting with us, the sound is not enough at all, and notifications are not enough. We suggest to use another way to notify, maybe a native software app to manage chats, I don't know, but we are m read more
Reply Idea Conversations
87 upvotes
77 Replies
Eddie_CoralTree
Member
August 03, 2023
Doesn't make sense to spend engineering time to change the sound and then roll it back. Wasted effort. A simpler approach is just give a setting to a...read more
rstober on December 11, 2019
Bulk Ticket Merge
We would really like to have the ability to bulk merge Tickets (although this may be helpful for Contacts and Organizations too) We often have people who bombard us whenever they have an issue being resolved. This means that they may submit a read more
Reply Idea Tickets
66 upvotes
26 Replies
Eddie_CoralTree
Member
June 16, 2023
Still hoping for this
toricook on January 25, 2021
Bulk edit/add/remove blog tags
I would love the ability to bulk add, edit, or remove tags from blogs. Especially helpful during blog redesigns or restructuring your blog to be more search-friendly. Currently, you have to individually go into every post to edit a tag.
Reply Idea Blog
52 upvotes
23 Replies
Eddie_CoralTree
Member
July 12, 2022
This type of function would've been great for us. We imported over 400+ blogs from WordPress to Hubspot and the categories/tags didn't come over. It'...read more
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
Eddie_CoralTree
Member
June 08, 2022
Thank you for releasing the ability to have post chat surveys. I am also echoing some of the others requested feature regarding the ability to filter...read more
nathanparis on May 29, 2019
Workflow - Ability to Create Notes
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f read more
Reply Idea Contacts & Companies Workflows
345 upvotes
107 Replies
Eddie_CoralTree
Member
July 30, 2021
Coming basically any service platform, the Ticket body always contains what the ticket about. Somehow, Service Hub is an afterthought and reuses the ...read more
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
Eddie_CoralTree
Member
June 08, 2022
Thank you for releasing the ability to have post chat surveys. I am also echoing some of the others requested feature regarding the ability to filter...read more
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