We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f Lire la suite

I have created a custom property for a unique customer URL which I'd like to use in emails, directing customers back to their specific log in. While when inserting the personalisation token within an email works - we see the full URL. I'd like to Lire la suite

I have created a custom property for a unique customer URL which I'd like to use in emails, directing customers back to their specific log in. While when inserting the personalisation token within an email works - we see the full URL. I'd like to Lire la suite

tickets only show the color dots on the board view, for the list view it just showing the words "High" "Medium" etc and is currently working as intended. It would be nice to have it color coded on the list view as well.

I have setup a KB and ticket system gated by SSO so that only our clients can access it. We naturally want to link the tickets created to our existing companies, however the system only seems to match based on email address. So that means de Lire la suite

I was contacted by my team and information that new contacts and companies created on HubSpot were not syncing properly to our in-house system. I did some testing and it appears that on November 22, 2022 that HubSpot changed the 'changeFlag' for Lire la suite