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AAnderson801
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Member since ‎Jun 15, 2021
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AAnderson801
Member
July 01, 2024
Reply to Better Associations for Custom Surveys (associate with tickets/etc.)
We need this as we are trying to implement CSAT for closed tickets.
AAnderson801
Member
June 05, 2024
Reply to Analyse reports from multiple NPS surveys
We want to have one sent via email and one within our app that feeds into the same place for analysis, so would love this feature.
AAnderson801 on May 22, 2024
Help Desk Views
The new Help Desk workspace allows you to create custom views, however, the "filters" at the top (where it shows "Unassigned", "All Open" etc. Tickets) is a view in itself so doesn't take into account the custom view and its filters you have created read more
Reply Idea Tickets
2 upvotes
0 Reply
AAnderson801 on May 10, 2024
Close CTAs if no form fill
I have a CTA that includes a form which asks if a page was useful or not and I am looking to display it only on certain pages when a user is on that page in our platform. I use the "if" website URL filter which correctly shows the CTA when I lan read more
Reply Idea CTAs
0 upvote
0 Reply
AAnderson801 on January 18, 2024
Automatically Associate Tickets with Deals
Our teams work primarily from deals, so it would be extremely helpful if a ticket is created by a contact associated with a deal that it can also be associated automatically with their relevant deal.
Reply Idea Deals
1 upvote
1 Reply
AAnderson801 on August 30, 2023
Show marketing emails in associated deals
Our sales team uses deals to do their work and we have workflows set up to send emails to prospects when different actions occur (e.g. they missed their demo, they need to onboard etc.) However, marketing emails do not show on the associated deal re read more
Reply Idea Deals
50 upvotes
1 Reply
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