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ValK
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Member since ‎Jun 9, 2021
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ValK on June 02, 2022
Made my button trigger the chat. But once the user closes the chat, the button doesn't work anymore.
I've made the button "See It Live", on all pages of my site ( https://www.opslock.com ), trigger a chat bot. However, if a user closes it, the chat doesn't reopen if they click on the button again. I've looked at some documentation, but I don't und read more
Reply Discussion Chat
0 upvote
2 Replies
ValK
Participant
June 02, 2022
Not what I meant. For example, when you click on "See It Live" the first time, the chat appears. However, if you close it and click on "See It Live" ...read more
Solved
ValK on June 02, 2022
How to get the button in the nav bar to trigger the chat to open.
The button in the nav bar requires a link, so I can't add the anchor #hs-chat-open to trigger the chat like I did with all the other buttons on the page. Does anyone know a way around this?
Reply Discussion
0 upvote
3 Replies
ValK
Participant
June 02, 2022
Maybe "trigger" isn't the right word here. In the nav bar, the button requires a link. However, when a user clicks on the button, I don't want people...read more
Solved
ValK on June 02, 2022
How to get the button in the nav bar to trigger the chat to open.
The button in the nav bar requires a link, so I can't add the anchor #hs-chat-open to trigger the chat like I did with all the other buttons on the page. Does anyone know a way around this?
Reply Discussion
0 upvote
3 Replies
ValK
Participant
June 02, 2022
Maybe "trigger" isn't the right word here. In the nav bar, the button requires a link. However, when a user clicks on the button, I don't want people...read more
ValK on June 02, 2022
Made my button trigger the chat. But once the user closes the chat, the button doesn't work anymore.
I've made the button "See It Live", on all pages of my site ( https://www.opslock.com ), trigger a chat bot. However, if a user closes it, the chat doesn't reopen if they click on the button again. I've looked at some documentation, but I don't und read more
Reply Discussion Chat
0 upvote
2 Replies
ValK
Participant
June 02, 2022
Not what I meant. For example, when you click on "See It Live" the first time, the chat appears. However, if you close it and click on "See It Live" ...read more
NicoleJ on January 24, 2022
Assign to weekdays only when Manually Creating Tasks
How can you make sure that tasks only get assigned on business days? This option only seems available on 1, 2, or 3 business days later. When selecting, "notify a week later", for example, notifications arrive on the weekend as those days are inclu read more
Reply Idea Tasks
10 upvotes
7 Replies
ValK
Participant
January 24, 2022
I second this! It would be nice that the times that tasks are assigned are automatically set up based on the established hours of operations of the b...read more
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
359 upvotes
95 Replies
ValK
Participant
January 24, 2022
Yes x100!
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