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ValK
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Member since ‎Jun 9, 2021
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ValK on June 02, 2022
I've made the button "See It Live", on all pages of my site ( https://www.opslock.com ), trigger a chat bot. However, if a user closes it, the chat doesn't reopen if they click on the button again. I've looked at some documentation, but I don't und read more
0 upvote
2 Replies
Participant
June 02, 2022
Not what I meant. For example, when you click on "See It Live" the first time, the chat appears. However, if you close it and click on "See It Live" ...read more
Solved
ValK on June 02, 2022
The button in the nav bar requires a link, so I can't add the anchor #hs-chat-open to trigger the chat like I did with all the other buttons on the page. Does anyone know a way around this?
0 upvote
3 Replies
Key Advisor | Diamond Partner
June 02, 2022
So you want to have "chat with someone" as a button in your navigation, and have that open the chat. Do I understand that right? Can you make ...read more
Solved
ValK on June 02, 2022
The button in the nav bar requires a link, so I can't add the anchor #hs-chat-open to trigger the chat like I did with all the other buttons on the page. Does anyone know a way around this?
0 upvote
3 Replies
Key Advisor | Diamond Partner
June 02, 2022
So you want to have "chat with someone" as a button in your navigation, and have that open the chat. Do I understand that right? Can you make ...read more
ValK on June 02, 2022
I've made the button "See It Live", on all pages of my site ( https://www.opslock.com ), trigger a chat bot. However, if a user closes it, the chat doesn't reopen if they click on the button again. I've looked at some documentation, but I don't und read more
0 upvote
2 Replies
Participant
June 02, 2022
Not what I meant. For example, when you click on "See It Live" the first time, the chat appears. However, if you close it and click on "See It Live" ...read more
NicoleJ on January 24, 2022
How can you make sure that tasks only get assigned on business days? This option only seems available on 1, 2, or 3 business days later. When selecting, "notify a week later", for example, notifications arrive on the weekend as those days are inclu read more
3 upvotes
2 Replies
Member
February 28, 2022
Agreed- This is a huge pain in the butt. I come in each monday to 50+ tasks.
basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
197 upvotes
44 Replies
Member
June 14, 2022
Having this metric available and only calculating it within business hours is a basic need of a support team looking first reply time and time to clo...read more
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