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LukeAsprey
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Member since ‎Jun 8, 2021
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MDeCandia on May 06, 2021
Workflow to Send Survey with Ticket Triggers
If we could create an option in Workflows to allow a Customer Survey to be triggered by multiple factors it would be amazing. In our case, we wanted to create a workflow for ticket enrollment in a CES Survey, with "Ticket Status: Closed" AND "Ti read more
Reply Idea Workflows
18 upvotes
4 Replies
LukeAsprey
Member
September 23, 2021
Excellent idea. HubSpot, please consider implementing a feature allowing users to customise which closed tickets trigger CES surveys.
James-Preseem on September 17, 2020
Customer Support Survey - more control, flexibility, options
Customer Support Survey Today: 1 survey No control over content of survey (type, wording, measurement, etc...) Recipients based on pipeline(s) Event driven based on status change from an open status to any closed status No option to suppress read more
Reply Idea Feedback Surveys
32 upvotes
12 Replies
LukeAsprey
Member
September 23, 2021
Agree. In particular, I'd like to see: specific closed status i.e. Closed = send survey, Closed No Survey = don't send survey The funct...read more
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