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JMcKellow
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Member since ‎Jun 7, 2021
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Julia McKellow

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Herschel on December 10, 2019
Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee read more
Reply Idea Feedback Surveys Knowledge Base
257 upvotes
89 Replies
JMcKellow
Member
March 19, 2024
Excellent suggestion to the comment: "It would be great if we could have an Option to either toggle on/off the Was this Article Helpful in Use Cases ...read more
FDo on September 05, 2023
Have different options for sorting/ordering articles in Knowledge base
Currently Hubspot is sorting the new articles in the same category by chronological orders. The latest will be at the bottom of the list and the oldest will be at the top. And users don't have the option to re-order according to their will, except b read more
Reply Idea Knowledge Base
3 upvotes
2 Replies
JMcKellow
Member
September 13, 2023
I agree- new articles were previously added at the top of the category. It is a nuisance to have to manually update the category for every new articl...read more
JMcKellow on June 26, 2023
Links between articles in the Knowledge Base
When I have a link from one article (e.g. Article "A") to another (e.g. Article "B"), is there a way that I can find where / what other article ("B") is referenced ? I might have referenced it in Article A and some other article as well. The reas read more
Reply Idea Knowledge Base
8 upvotes
0 Reply
JMcKellow on May 08, 2023
Search fo all images used in a specific knowledge base article (or page)
Please can you add a development request to be able to locate ALL the images that are used in one particulate knowledge base article - searching by article name. (This is without having to edit the article and search for the name for each image i read more
Reply Idea Knowledge Base
0 upvote
0 Reply
Solved
JMcKellow on May 08, 2023
Images being replaced with another image
Has anyone encountered the thing where you paste an image into a knowledgebase article and it is immediately replaced with a different image? Other random images that are used elsewhere in some completely different article appear to be dropped in in read more
Reply Discussion Knowledge Base
1 upvote
1 Reply
JMcKellow on April 11, 2023
Caretegory description with line breaks.
Please can we make a category description with line breaks. e.g. I have a category with 3 sections, and would like them to show as 3 lines on the knowledge base front page. Here is the category desc: and here is how it resolves onscreen: read more
Reply Idea Knowledge Base
0 upvote
0 Reply
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