HampusIsaksson

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Hampus Isaksson

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Calebb on July 12, 2019

Auto-set chat agents to Away at the end of business hours

A nice to have chatflow is the ability to auto-set all users/teams to "Away" when the business hours end of day parameter has been met so that our agents do not forget to do this themselves. Is it possible to set a global or individual daily re read more

Reply Idea Conversations Workflows

82 upvotes

17 Replies

HampusIsaksson

Member

June 28, 2023

Would love to be able to auto-set a customer service agent as available or away. It affects our reporting to see how good we're doing in responding t...read more

SamanthaA on September 04, 2020

Ability to exclude weekends or specific days from "time between" calculated properties

It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to read more

Reply Idea Contacts & Companies Dashboards & Reports Deals Tickets

346 upvotes

74 Replies

HampusIsaksson

Member

November 02, 2022

Would love to have this. Trying a workaround in workflow to not assign tickets outside working hours, but haven't quite figured it out yet.

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